Work hours (standard) 🕘

The standard working week is 40 hours (or 8 hours per day).

Normal business hours for SSW are from 9am to 6pm Monday to Friday, with an hour for lunch (lunch should generally be taken between 1pm and 2pm).

Same for SSW contractors on approved days.

• You must take your lunch break. It is not reasonable on you or our clients to work without a break.

• If you are working on-site you may need to work in with the client's hours. E.g. they might work from 9am to 5:30pm. In this case, just take a 1/2 hour lunch.

You may occasionally be asked to work outside normal working hours to complete deadlines and perform other duties helpful for the role. This may be to attend user groups, training sessions, seminars, lectures or conferences outside normal business hours. Unless overtime is specifically approved it is unpaid.

Changing work hours permanently (non-standard) 🕙

Some people are doing uni after work, some are morning people and some are night owls. We want this job to suit your life, so if different hours would be easier for you, tell us 😊

Changes to standard business hours (e.g. 8-5 or 8:30-5:30 instead of 9-6) are permitted subject to approval.

1. Talk to Adam Cogan or your State Manager
2. If approved, edit your work hours in the CRM user record: Dynamics | User | Details | Work Hours
3. Send email - using Outlook | New Email | Content Chooser | All Staff Email Templates | Select work-hours-changing-permanently

Changing work hours (one-off) 🕑

If you need to change your work hours for one day, here's the process.

1. Send email - using Outlook | New Email | Content Chooser | All Staff Email Templates | Select work-hours-changing-one-off

Working from home (standard) 🏠

We believe that the best software is built by bringing people together in person to solve the problems faced by our clients.

However, for most roles we enable SSW employees to work in a mix of environments that takes into account both productivity and wellbeing — including at home, and in our office. We have a flexible policy where our people feel empowered.

We have a 2-day work from home policy. This is only in Australia (See "WFH Conditions" below).

These are fixed days being:

• Mon, Tue - You can work from home (optional)
• Wed, Thu, Fri - In the office

Note #1: We dress our best on Wednesdays.

Note #2: In case you are sick 🤧 follow the instructions for WFH as a one-off.

WFH Conditions

To WFH you must:

• Be a full time employee (work experience & contractors cannot work from home without written approval)
• Have finished SugarLearning Parts 1-5

  Note: Client work is limited until you finish Part 5. You won't be allocated any client work in your first 2 weeks. After that, only 4 days a week can be booked out, so you still have time to dedicate to completing Parts 1-5.

• Have permission from your client
  • Some clients might require you to be onsite
  • Initial meetings - in the office when required (the client is offered Wed-Fri 1st)
• Not be in your final notice period when resigning

Some considerations around when you WFH:

• Days are not changed for public holidays
• WFH days are not accrued
• Developers on internal work, in the same city as Adam, sometimes work in the office with him

Working from home (one-off) 🏡

If you need to work from home on a day you usually work from the office, here is the process.

1. Schedule an additional in-office day (on top of the usual 3 office days) to make up the absence. It is recommended to schedule make-up days prior to any non-standard WFH days.

2. Send email - using Outlook | New Email | Content Chooser | All Staff Email Templates | Select work-hours-working-from-home-one-off

You may need to re-allocate urgent Employee responsibilities so they can be covered by someone else.

Running Late 🤦‍♂️

Punctuality is required for any professional position. Be aware that continual lateness will not be tolerated.

If you are running late:

1. First, send an email using Outlook | New Email | Content Chooser | All Staff Email Templates | Select work-hours-late
2. Then, text (or call) your manager by 9 AM. E.g. "I'm late. ETA is 10 AM. Email already sent."
3. You are expected to make up the lost time on the same day

Note: If you decide to take leave instead of making up the time, then create an appointment as per taking Annual Leave.

Leaving early, or taking a break during the day 👋

Sometimes you might need to leave early to do a quick task (like go to a doctor’s appointment). If you don't want to take Annual Leave, you can make it up that day (even if you want to do it from home). It is not preferred, but you can also make it up next day.

1. Send email - using Outlook | New Email | Content Chooser | All Staff Email Templates | Select work-hours-make-up-time-same-day or work-hours-making-up-time-tomorrow

• Otherwise, if you are taking leave, follow the usual standard for taking leave (specifying what time you arrived and left), as explained below
• If you are leaving the client site early, email the client and Bcc your manager stating that, as agreed with the client, you are leaving early, including the reason
• If leaving early means missing any events, make sure you check with your manager and mention that in the appointment
• If you know ahead of time that you'll want to do this, send the email as soon as you can.

Personal Time 🌴

Everyone, at some point, takes a bit of work time to get some personal things done during work hours. This might be a phone call to Bupa or reading the daily Dilbert. It is our preference that all personal requirements should be completed during your lunch hour when possible. The ability to self-regulate and to understand what is reasonable ensures this never becomes a problem.

Part-Time Work ⏰

For employees that work part-time, ensure that non-working days are being logged in CRM as a booked out day.

To do so:

1. Create an appointment, titled "{{ NAME }} - Non-working day"
2. Add a reason (just like a normal leave day)
3. Add the HTML link to the appointment (this SugarLearning item)
4. Switch on the toggle marking it as an all-day appointment
5. Add 'SSWAbsence' to required field
6. Set tracking to 'SSW' via tracking on dynamics 365
7. Remove meeting alert and associated teams meeting

To confirm and view booked out days see the report.

Note: Create a "Repeating Series" according to your work schedule to fill in the future calendar automatically.

Happens Rarely

See the module Rare - Business Hours and Working from Home (WFH).